Contact Us
Marlborough Wine Tour is an email-only comparison site for guided wine tours and tastings around Blenheim, Renwick and the Wairau. The mailbox is info@marlboroughwinetour.com and it is the only channel: there is no phone line, no counter and no booking desk. Compare tours here, book on the live booking page, and send questions by email.
What To Email About
Email works best for three kinds of message. One is an error on a tour card: a price that looks off, a duration or pickup detail that no longer matches the live booking page, or a rating that reads oddly. Another is a broken page: if you tap a tour and the booking page no longer exists, name the tour. The third is press or partnership mail about the site itself.
Whatever the reason, put three things in your message:
- The tour name, exactly as it appears on its card.
- What you expected and what you saw instead, such as the price on the card beside the price on the live booking page.
- A working address for the reply.
Plain text is fine. A screenshot helps when the issue is a number on a card.
What We Leave To The Operators
This site sells no tours and holds no bookings, so several requests sit outside what it can act on:
- Change, cancel or reschedule a booking.
- Issue a refund or trace a payment.
- Confirm a pickup point or say whether a tour runs on a given day.
- Promise a winery, a vintage or a tasting. Cellar door stops are the operator's call.
For anything on that list, write to the party holding your booking, not to this site.
Where To Take Booking Questions
Your confirmation email names two parties: the operator running the tour and the booking platform that processed the payment. Day-of questions, pickup times, running conditions and changes belong to the operator. Payment problems, refunds and cancellation paperwork belong to the booking platform named in the confirmation. Start with whichever one the confirmation email points you to for your question, and keep the booking reference from that email handy when you write.